Contact ShopMC
Talk to a real person.
Fast, friendly help from the folks who build and ship every day. Attach photos when possible—issues resolve quicker.
Fastest ways to get help
Email (fastest)
Send details + photos to support@shopmcfurniture.com. We reply Mon–Fri, 9–5 PT.
Account Portal
View orders, addresses, and receipts. Start a return from your order page.
Starting a damage/defect claim?
- Order number and item SKU (or product link)
- Photos of the defect and the outer box/packaging
- What happened and when you noticed it
- Pickup address (must match original delivery)
When we reply
Mon–Fri, 9:00–5:00 PT (U.S. holidays excluded). Most emails get a same- or next-business-day response.