FAQ
Ordering & Payments
How do I place an order?
Just add your items to the cart and check out securely. You’ll receive a confirmation email right after placing your order.
What payment methods do you accept?
We accept major credit cards, Shop Pay, PayPal, and financing options available at checkout.
Can I edit or cancel my order?
If your order hasn’t shipped yet, we can usually make changes. Email support@shopmcfurniture.com as soon as possible.
Shipping & Delivery
Where do you ship from?
Orders ship directly from our U.S. supplier warehouses or from MC Furniture in Southern California.
How long does delivery take?
Most in-stock items leave the warehouse within 1–3 business days. Delivery time depends on your location and carrier speed.
Do you offer local delivery?
Yes! MC Furniture offers local delivery throughout Southern California. Rates are shown at checkout based on distance.
Returns & Exchanges
What if my item arrives damaged?
Take clear photos and email us within 2 business days — we’ll coordinate a replacement or refund with the supplier.
Can I return an item if I change my mind?
Some suppliers don’t allow change-of-mind returns. See our Returns & Exchanges page for full details.
How long do refunds take?
Most refunds are processed within 3–5 business days after supplier approval.
Warranties & Quality
Is there a warranty?
Yes — coverage comes directly from our suppliers. ACME Furniture includes a 1-year limited warranty, and Artisan Furniture covers craftsmanship defects for 90 days.
What if my item has small marks or color differences?
Variations in wood grain and color are natural in handcrafted furniture — they make each piece unique and one-of-a-kind.
Support & Contact
How do I reach customer support?
Email support@shopmcfurniture.com with your order number and details. We reply within 24–48 hours.
Do you have a phone number?
We currently provide support by email only — it helps us keep everything documented and respond faster.